Questions, answered
Frequently asked questions
Sizing, custom fittings, delivery times and care for hand-worked pieces — everything we're asked most, from the Yelenahalli studio.
Sizing and fit
Reading a tape correctly, and what to do when you're between two sizes.
What sizes do you carry?
Every piece is offered from XS through 4XL, with the full measurement table on our Size Chart. You can also choose Custom at checkout instead of a size.
How do I find my size?
Use a soft tape, wear the bra you plan to wear with the outfit, and measure bust, waist and hip as shown on the Size Chart page. If you're not sure you measured right, WhatsApp us a photo with the tape in place and we'll tell you before we cut.
Can you make something to my exact measurements?
Yes. Pick Custom at checkout instead of a size. We'll message you within a day for your twelve measurements, or you can come to the studio and we'll take them ourselves. There's no extra charge for this on any piece, bridal or not.
Ordering and lead times
What happens after you place an order, and how long it takes to reach you.
How long will my order take?
Seven to ten days on most pieces, four to six weeks for bridal. You'll get a real delivery date before you pay, not a hopeful one — and if we're going to miss it, you'll hear it from us first.
Can I change something about the design?
Every piece is made to order in the studio, so small changes are often possible. Message us on WhatsApp before you order with what you have in mind and we'll tell you what's doable and what it adds to the timeline.
Do you ship outside Bengaluru?
Yes. Pick up at the Yelenahalli studio, or we ship across India. Delivery details and any charges are shown at checkout.
Can I track my order?
Yes, through Track Order in the menu, or from your account once your order ships.
Care and alterations
Looking after hand embroidery, and what's covered if something's off.
How do I look after the hand embroidery?
Dry clean only. Keep the embroidery out of direct sunlight, store the piece flat or on a padded hanger, and keep it away from perfume and deodorant.
What if something doesn't fit right after delivery?
You get one free alteration within thirty days of delivery. Loose sequins or a popped hook are fixed any time, no charge — just message us on WhatsApp.
Do you offer refunds?
Made-to-measure pieces are final sale, since each one is cut for a specific set of measurements. If something isn't right, message us on WhatsApp first — we'd rather fix it than leave you with a piece that doesn't work.
Studio visits and bridal
Coming in for a fitting, and planning ahead for a wedding order.
Can I visit the studio?
Yes — Monday to Saturday, 10 AM to 7 PM, at 58/1, Ground Floor, Hallmark Lotus Layout, 5th cross, Begur-Koppa Road, next to Prestige Song of South, Yelenahalli, Bengaluru 560068. Sunday is closed, with bridal fittings by appointment.
What should I bring to a fitting?
The saree, fabric or dupatta the piece has to sit with; a blouse or kurta that already fits you well, if you have one; the bra and petticoat you plan to wear; your jewellery or a clear photo of it, so we can match thread and stone colour; and the heel height you'll wear, for anything floor length.
How far ahead should I order bridal wear?
Four to six weeks. Bridal pieces get two fittings, not one, so the earlier we start, the more room there is to get it right.
Still stuck
Still have a question?
WhatsApp is fastest — we usually reply the same working day. For bridal, call or come in; there's too much to decide over text.
Ask on WhatsApp